Sea-Bird Scientific RMA

RMA Service Request

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All of our operations are up and running at this time. As we ramp up and recover from the closure, updated lead time tables have been posted to the RMA submission form to better help you plan for when you can expect to receive your serviced instrument. Thank you for your continued patience as we navigate this new normal.

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Select Service Location

If you need help deciding where to send your equipment, please click here.

If you do not see your country listed below
please contact service@seabird.com
for instructions on how to take out an RMA

Customer Contact Information

Please enter your contact information.

Organization*

Name*

Address*

Address (cont.)

City*

State/Province*

Zip/Postal Code*

Country*

Phone Number*

Fax Number

Email*

Alternative Contact Name

Alternative Email

Alternative Phone

CC Email (Comma separated)

VAT ID*

Customer Payment Information

Please enter your payment information.

Use Customer Contact Information Address

Name on Purchase Order

Purchase Order Number

Account Number

Billing Address*

Billing Address (cont.)

City*

State/Province*

Zip/Postal Code*

Country*

VAT ID*

End User Information

Please enter information about the End User of device(s) listed in this RMA.

Use Customer Contact Information Address

Organization*

Contact Name*

Physical Address*

Physical Address (cont.)

City*

State/Province*

Zip/Postal Code*

Country*

VAT ID*

Shipping Information

Please enter shipping address.

Use Customer Contact Information Address

Organization*

Contact Name*

Shipping Address*

Shipping Address (cont.)

City*

State/Province*

Zip/Postal Code*

Country*

Instrument List:

* Add new instruments below. If you wish to enter multiple serial numbers on one line, please separate serial numbers with a comma.

* If you are returning a system that is not in the model number drop down, please list all serialized items individually.

Model Number	Part Number	Serial Number(s)	Notes	Services	Service IDs
				Select

Service Questions, Requested Return Date & Notes
* Do you want Sea-Bird to provide you with a preliminary quote based on the data submitted with this form?
* Include Return Shipping Charges on Preliminary Quote.
* Do you want Sea-Bird to install NEW anti-foulant devices and add those charges to the final quote or invoice? Read Antifoulant MSDS
* Do you want paper copies of Service documents in addition to the standard digital copies?
* Do you want Sea-Bird to send third-party sensors to the original manufacturer for servicing?
* WQM's: We may swap your CTD & ECO to speed turn-around time. Do you require the original CTD & ECO instead?
* Do you want your instrument re-tuned if we find it out of spec by greater than 20% ?
* Please Update Firmware (If Applicable).
* Would you like the RMA to be split into several shipments as items are completed?
Click here to see typical lead times. This will open in a new Window or Tab.
I would like to request a different return date.

Please provide any additional details (1000 characters maximum):

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*I have read and agree to the Sea-Bird Scientific Export Control and End-Use Assurance Agreement
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