RMA Service Request
You have left Sea-Bird Scientific's main website.

BELLEVUE FACILITY TEMPORARILY CLOSED

Updated May 31, 2020

As national and local responses to COVID-19 continue to evolve, we remain committed to our associates’ safety, to you, and to your work and are here to partner with you during this challenging time. We are still here for you – the phones are open and we are responding to emails. In accordance with Washington State’s updated county-by-county Safe Start Plan for Reopening, our Bellevue, WA is temporarily closed for non-essential business. We will plan to fully resume all operations when King County is approved to move into Phase II of Washington State’s four-phase plan, but will continue to reevaluate the situation in line with the guidelines provided by local health officials. During this time we continue to work on essential orders and partner with large international programs, like ARGO. Our Philomath, OR site will remain open at this time, in accordance with Oregon’s guidelines. Associates from both sites who are able to work from home will continue to do so in support of the oceanographic community. We ask that you refrain from submitting RMAs to our Bellevue facility and recommend you contact customer support with questions about any existing service orders at 425-643-9866 or support@seabird.com. If you are concerned about an existing order or believe your order qualifies as essential under the Washington State guidelines, please contact sales@seabird.com.

For more information, please visit our COVID-19 Updates page. We will continue to update our website as things change during this dynamic time. Thank you for your continued support.

* Indicates a required field.
Select Service Location


If you need help deciding where to send your equipment, please click here.

*

Customer Contact Information


Please enter your contact information.


Organization*


Name*


Address*


Address (cont.)


City*


State/Province*


Zip/Postal Code*


Country*


Phone Number*


Fax Number


Email*


Alternative Contact Name


Alternative Email


Alternative Phone


CC Email (Comma separated)



VAT ID*

Customer Payment Information


Please enter your payment information.



Name on Purchase Order


Purchase Order Number


Account Number


Billing Address*


Billing Address (cont.)


City*


State/Province*


Zip/Postal Code*


Country*


VAT ID*

End User Information

Please enter information about the End User of device(s) listed in this RMA.

Organization*

Contact Name*

Physical Address*

Physical Address (cont.)

City*

State/Province*

Zip/Postal Code*

Country*

VAT ID*

Shipping Information

Please enter shipping address.

Organization*

Contact Name*

Shipping Address*

Shipping Address (cont.)

City*

State/Province*

Zip/Postal Code*

Country*

Instrument List:

* Add new instruments below. If you wish to enter multiple serial numbers on one line, please separate serial numbers with a comma.

* If you are returning a system that is not in the model number drop down, please list all serialized items individually.

Model NumberPart NumberSerial Number(s)NotesServicesService IDs  
Select
   
Service Questions, Requested Return Date & Notes
* Do you want Sea-Bird to provide you with a preliminary quote based on the data submitted with this form?
* Include Return Shipping Charges on Preliminary Quote.
* Do you want Sea-Bird to install NEW anti-foulant devices and add those charges to the final quote or invoice? Read Antifoulant MSDS
* Do you want paper copies of Service documents in addition to the standard digital copies?
* Do you want Sea-Bird to send third-party sensors to the original manufacturer for servicing?
* WQM's: We may swap your CTD & ECO to speed turn-around time. Do you require the original CTD & ECO instead?
* Do you want your instrument re-tuned if we find it out of spec by greater than 20% ?
* Please Update Firmware (If Applicable).
* Would you like the RMA to be split into several shipments as items are completed?
Click here to see typical lead times. This will open in a new Window or Tab.




Please provide any additional details (1000 characters maximum):

 
*
By submitting, I confirm that I have reviewed and agree with Sea-Bird Scientific's Privacy Policy. I also understand my privacy choices as they pertain to my personal data as provided in the Sea-Bird Scientific Privacy Policy under "Your Privacy Choices"